• Should passenger leave any personal belongings including baggage on SUP Shuttle vehicle, said property will be available to be claimed during normal business hours or by appointment at our Office at: 3441 West Ball Rd., Ste G, Anaheim CA 92804. Office Telephone: (310) 612-5734.

• SUP Shuttle is not responsible for returning property to passenger. However we may agree to ship or mail the property via C.O.D. or agree for an additional fee to drop-off the luggage at a location specified by Customer. This must be agreed upon mutually. Arrangement can be made via email (Contact Us) or Telephone: (310) 612.5734.

• Any article left over 30 Days from date of Ride shall be considered forfeited by Owner and abandoned and become Property of SUP Shuttle. We will however, make every reasonable effort to contact Owner to facilitate recovery of his/her property.

• Baggage is limited to Fare paying passengers only.

• Baggage is limited to the amount as stated under the vehicle limit booked.

• SUP-Shuttle is not required to carry luggage in excess of agreed amount, unless pre-arranged and paid for through our Customer Service center.

• SUP-Shuttle is not responsible for damages of luggage due to stacking or being transported in our vehicles.

• Customer is responsible to have baggage that is sturdy, equipped with handle, securely locked or fastened and sufficiently strong to withstand being stacked if necessary.

• Abnormally sized, or oversized luggage such as bicycles, surfboards, snowboards, trunks, crates must be prearranged and paid for prior to the Ride. This type of luggage is not considered standard luggage and can not be used in place of the luggage quote per rider.

• One luggage item must be less than an overall dimension of 62 inches.

• One luggage item must not exceed 60 pounds.

• By Booking using our Booking Form, customer implicity agrees to the Luggage Limits and has reviewed these when Booking a Particular Vehicle. Each Vehicle’s luggage limit is clearly stated on the website.

•  We require booking your ride at least 24 hours in advance. If you need a last-minute ride, you may call our office at (310) 612.5734 and we will try and accommodate you.

• Customer agrees the information for booking is accurate. SUP-Shuttle is not responsible for typographic errors made when booking.

• Upon submitting booking, Customer will receive a confirmation email to the email address entered. If you do not receive a confirmation, you are responsible to call our office, clarify email address and contact information so that we may communicate with you promptly.

• SUP-Shuttle prides itself on timely rides and prompt, as agreed, scheduling. We cannot however, be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions beyond our control and/or any unforseen conditions. 

• Due to the above, we cannot guaranttee to arrive or depart from any point a specific time, but we will attempt to maintain our schedule as booked at all times.

• We understand your Pets are a very important part of your family. We are pet friendly, but obviously have limitations when servicing our Clients.

• Pets must be in an airline-approved pet carrier.

• A cleaning fee may apply. There is no set standard cleaning fee, and the amount may vary depending on the situation. 

• We comply with Americans with Disabilities Act and will allow a Service Animal.

• Animals for Emotional Support, not considered a Service Animal must be transported in an airline approved carrier as above.

• SUP-Shuttle reserves the right to refuse service to any passenger who may become belligerant, be under the influence of liquor or drugs or who is a danger to themselves, our staff or other passengers.

• Customer will not receive a refund under these circumstances and may be found liable to cover any damages incurred by SUP-Shuttle during any incident cause by a passenger under these conditions. 

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